29th July, 2008

In Praise of the Genius Bar

Filed under: apple,General — admin @ 11:47 am

This won’t be news to those of you in more enlightened locations but I had occasion to contrast the service from the shiny new Sydney Apple store genius bar with my previous Apple repair experiences today and walked away a very happy customer.

My Macbook had not been well since last week. Basically the fan was running constantly which apart from the annoying noise meant that the battery drained in about 30 minutes. Having had my last machine in and out of third party Apple certified repair shops for most of it’s short and inglorious life I was prepared for the worst. I migrated all of my files and data onto a borrowed work laptop and headed to George Street resigned to losing my machine for a couple of weeks.

I walked out half an hour later with a fully working machine. Admittedly the fault was minor and easily fixed but with my last machine each of the repair centres I used had a mandatory (usually two week) period where they kept the machine before looking at it. My experience in George street was about fifteen minutes.

All hail the shiny new store. Now to see if they can fix the internal microphone.

4 Comments

  1. What was the issue? My MacBook Pro has the same problem with the fan and the guys at the local Apple Store can’t seem to figure it out.

    Thanks,
    Matt Weber

    Comment by Matt Weber — 29/07/2008 @ 12:47 pm

  2. What was the issue? My MacBook Pro has the same problem with the fan and the guys at the local Apple Store can’t seem to figure it out.

    Thanks,
    Matt Weber

    Comment by Matt Weber — 29/07/2008 @ 12:47 pm

  3. I’m not entirely sure except that it seems one of the temperature sensors had gone haywire. Resetting the PRAM [1] seems to have been all that was necessary to sort my machine out. If that hadn’t done the job then they would have checked it in and starting taking the machine apart.

    [1] http://support.apple.com/kb/HT1379

    Comment by Andy Todd — 29/07/2008 @ 7:59 pm

  4. I’m not entirely sure except that it seems one of the temperature sensors had gone haywire. Resetting the PRAM [1] seems to have been all that was necessary to sort my machine out. If that hadn’t done the job then they would have checked it in and starting taking the machine apart.

    [1] http://support.apple.com/kb/HT1379

    Comment by Andy Todd — 29/07/2008 @ 7:59 pm

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